Return & Exchange Policy
At HestiaPila, we take pride in offering high-quality Pilates equipment. Please review our return and exchange policy below:
1. Eligibility for Returns
- Returns are only accepted if the item is broken or defective upon delivery or pickup.
- Customers must inspect the item at the time of delivery or pickup and report any defects immediately.
2. Condition of Returns
- Items must be unused and confirmed as broken or defective.
3. Return Shipping
- Customers are responsible for return shipping costs if required.
4. No Refunds
- We do not offer refunds. Only exchanges for defective items are allowed.
5. Non-Returnable Items
- If an item is not defective or broken upon arrival, it cannot be returned or exchanged.
6. Return Process
- Customers must contact us and provide proof of purchase before a return or exchange is processed.
7. Defective or Damaged Items
- If an item is confirmed defective upon delivery or pickup, we will replace it with the same item in new condition.
For any return inquiries, please contact us at hi@hestiapila.com.
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