🛡️ 60-Day Limited Warranty
At Hestia Pilates, we are committed to the quality of our products and the satisfaction of our customers. That’s why we offer a 60-day limited warranty from the date of purchase.
✅ What’s Covered
This warranty covers defects in materials or workmanship under normal, proper use. If a defect is found within 60 days, we will, at our discretion, repair or replace the defective part or product at no cost.
Examples of covered issues:
A weld on the frame cracks under normal use
Upholstery stitching comes undone after a few uses
A strap or spring clip breaks due to a manufacturing flaw
❌ What’s Not Covered
This warranty does not cover:
Normal wear and tear (e.g., frayed ropes, flattened padding)
Scratches, dents, or other cosmetic damage due to normal use
Damage caused by improper storage, handling, or maintenance
Damage resulting from commercial use or use in a commercial environment
Damage due to failure to follow instructions or guidelines provided by Hestia Pilates
Any product that has been modified or repaired by anyone not authorized by Hestia Pilates
Cosmetic damage that does not affect function
Damage caused by accidents, misuse, or dropping the equipment
Examples of issues not covered:
Scuff marks or stains from shoes or sweat
Rope that frays after several weeks of use
Damage caused by dropping or mishandling the equipment
đźšš Shipping Costs for Warranty Claims
If a manufacturing defect is confirmed, Hestia Pilates will cover the shipping cost of the replacement part or repaired item to you. However, the cost of returning the defective item to our facility is the responsibility of the customer, unless the issue is reported within 7 days of delivery.
đź“Ś Additional Terms
Proof of purchase is required for all claims.
The warranty applies to the original purchaser only and is non-transferable.
Warranty support must be requested through hi@hestiapila.com.
Our products are built to last, and we’re here to help if something goes wrong within reason. If you believe you’ve received a defective item, please contact us and we’ll be happy to assist you.
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